Return and Refund Policy
return policy
- Items must be returned within 14 days of receipt
- Items must be in good condition
- Items must have all tags attached and be in original packaging
- Items must be returned to our returns center
**Any return costs will be borne by you unless there is a product quality issue.
There is a problem with product quality
We are sorry to hear that you received a defective product. Send an email within 14 days of purchase to Omtomthk@gmail.com or Whatspp to 9793 0411 with pictures of the faulty product and we will contact you to resolve the issue.
Return processing time
We will process your return as quickly as possible, and we will process your refund within 1-3 working days after receiving the returned merchandise. If you have not received a refund 3 days after returning the item, please contact us via Contact us at Omtomthk@gmail.com or Whatspp 9793 0411 with proof of postage information from the return receipt and we will investigate further.
Track return status
When we receive your return, you will receive a receipt confirmation via email. When a refund is arranged, you will also receive a refund confirmation notification via email. Please note that payments may take 3-5 business days to appear in your account, depending on the card issuer.